Team Makes Parent-Pleasing Improvements
Parents whose new babies need to spend time in the neonatal intensive care unit are physically, mentally and emotionally drained. The NICU UBT at Downey Medical Center convenes a parent advisory council every other month and includes new moms and dads in improvement efforts. “If we are making a change or have a project coming up, and we run it by the advisory council, it is much more likely to succeed,” says Mandhir Gupta, MD, physician co-lead of the UBT.
Here's What Worked
- Creating more space for storing breast milk
- Forming a parent support group
- Installing video cameras so families could see their babies from home
What can your team do to include the voice of the patient in your improvement work?
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patient satisfaction score, up from 74 percent within a year