Help Video
How to Use How-To Guides
All you need to know about the coolest features of the LMP website in one handy video.
Team-Tested Practices
UBT Basics
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Use the LMP Website
All you need to know about the coolest features of the LMP website in one handy video.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
A welcoming environment can be helpful to new patients.
Spread the Love and Build Their Loyalty
It's good practice to let new members know you appreciate them, and that was the purpose behind the "Love at First Visit" campaign in Colorado. New member accounts were flagged in KP HealthConnect, but staffers also placed a yellow sticker on a new patient's card during visits to ID them more readily. The UBT held training for staff and physicians, helped new members with directions at the facility, called about first appointments, and created refrigerator magnets with important phone numbers. First visit satisfaction scores went from 57 to 67 percent.
Here's What Worked
- Creating ID system for new members, such as highly visible yellow stickers on member cards
- Training staff and doctors about the importance of new members and how to make them feel welcome
- Making outreach calls for the new member's first appointment
What can your team do to welcome new members to KP?
Need an Idea? Borrow One!
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