Help Video
How to Use How-To Guides
All you need to know about the coolest features of the LMP website in one handy video.
Team-Tested Practices
UBT Basics
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Use the LMP Website
All you need to know about the coolest features of the LMP website in one handy video.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Analyzing slides faster boosted patient satisfaction and employee morale
Speedy Slides Boost Service, Scores and Morale
The Northwest Regional Lab’s Histology department’s complex process to prepare tissue slides for review by pathologists made it hard to keep up with daily work. Turnaround times were slow and staff morale was low. Concerned about work quality, the pathologists considered outsourcing. The team began tracking times on a board; discussing turnaround and quality during huddles; engaging with sponsors to remove barriers; and communicating better with pathologists. In two years, turnaround time improved 26 percent and the People Pulse Work Unit Index score improved 30 percent.
Here's What Worked
- Tracking slide turnaround times on a white board
- Discussing turnaround times and quality assurance issues in team huddles
- Meeting weekly with the UBT’s sponsors to help with engagement and remove barriers
- Including pathologists to facilitate better communication between staff and physicians
What can your team do to remove barriers in your daily work? What else could your team do to use huddles to improve quality?
