Help Video
How to Use How-To Guides
All you need to know about the coolest features of the LMP website in one handy video.
Team-Tested Practices
UBT Basics
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Use the LMP Website
All you need to know about the coolest features of the LMP website in one handy video.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Choosing to Work Positively
The San Rafael Medical Center operator services UBT reduced stress by practicing kindness and gratitude. This Level 5 UBT answers up to 27,000 calls a month. Due to the volume and nature of the calls, team members frequently experience high levels of stress and anxiety. After meeting with Employee Assistance Program, the UBT adopted two mindfulness practices: a Gratitude Jar and a Gratitude Tree. Despite initial skepticism, the effort helped boost team morale and reduce stress.
Here's What Worked
- Placing a Gratitude Jar in the entrance of the department (a prominent position)
- “Planting” a Gratitude Tree on a wall
- Buying playful fruit-shaped sticky notes to write their gratitude messages and post on the tree
What can your team do to measure and reduce stress?
