Help Video
How to Use How-To Guides
All you need to know about the coolest features of the LMP website in one handy video.
Team-Tested Practices
UBT Basics
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Use the LMP Website
All you need to know about the coolest features of the LMP website in one handy video.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Adding more employees to the night shift helped the central refill pharmacy get medications to patients fasters.
Got Backlogs? Expand the Night Shift!
Faced with a growing backlog of orders for prescription medication, members of the Central Refill Pharmacy unit-based team worked through their initial reservations and resistance to change to increase the number of workers on the night shift. This helped the team cut excessive overtime, save money and accommodate workers who wanted to spend time with family or at school during the day.
Here's What Worked
- Acknowledging and addressing resistance to change as the team experimented with changes
- Setting a clear goal of wanting to reduce excessive overtime
- Deploying more workers to the night shift
What can your team do to improve workflow and enhance the experience of our members and patients? What else could your team do to make KP the best place to work and receive care?
