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Hank Q2/Q3-2017

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Savings From Around the Regions

eSignatures and more from coast to coast

Northern California: Staff laptops make life easier 

Even in a fast-paced Emergency Department, change doesn’t always come swiftly.

“I’m old school,” says Jacinta Laupua, a clerk and SEIU-UHW member, who was one of the last holdouts when her team decided to try using laptop computers to gather member signatures. 

“I thought of every excuse in the book. But now I love it,” she continues. “If I don’t have a laptop assigned to me, I ask other clerks if they are using theirs, because I want one. In fact, we need more.”

The laptops, provided through a regional initiative, are at the heart of a successful unit-based team project to reduce paper and copying costs in the Emergency Department at the South Sacramento Medical Center. The total savings came to more than $88,000 in 2016. 

The Level 5 UBT’s project got under way in late 2015, when clerks and the team’s co-leads—Bianca Ruff, a clerk and SEIU-UHW member, and managers Susan Velasquez, administrative services manager, and Neeta Kumar, administrative clerical supervisor—brainstormed ways to improve cost savings and efficiency. Their first goal was to save $27,820 over four months. 

Soon team members were trying out the use of laptops with signature capture pads. The technology makes it possible for clerks to register patients at their bedside and record their information and signature electronically. Not only does this eliminate the need for paper registration forms, it also increases the clerks’ mobility and efficiency.

There were many small tests of change needed before everything was working smoothly, but the project has been so successful the department has invested in nine laptops on wheels. And all Emergency Department clerks are trained on
the computers. 

“It’s almost too painful to remember how we used to process forms,” jokes Ruff.

—Tracy Lee Silveria

Northwest: Pharmacy team ‘owns’ its inventory, saves thousands

When team members at the Community Care Pharmacy in the Northwest region did a routine inventory, they were astounded at the value of their expired medications that no longer could be returned. 

“We took a $70,000 loss,” says Rob Yancey, the pharmacy’s manager. The pharmacy serves patients in extended care facilities and often fills prescriptions for costly and uncommon drugs.

Susan Luu, an inventory technician and member of UFCW Local 555, spearheaded a successful project that drew on the free-to-speak culture and collaborative spirit that helps make this a Level 5 team. 

“I knew it was too much to do by myself,” Luu says. “I felt comfortable talking with my manager, and his response was, ‘Let me see how can I can help.’” 

Different staff members “owned” a section of the pharmacy to check for outdated or slow-moving medications. By the time the team did its next inventory, losses had dropped to $7,000.

—Jennifer Gladwell

Mid-Atlantic States: Tackling unwanted side effect of a computer upgrade

When the South Baltimore County Medical Center laboratory in the Mid-Atlantic States region upgraded its computer system in December 2015, it inadvertently increased lab costs. 

The problem? While the new system has many great features, it doesn't have a way to alert staff when providers add a new test to an existing order. In May 2016, the lab missed 32 percent of these “add-ons,” a total of 30 tests, says Samuel Endalew, the lab’s lead technician, a UFCW Local 27 member and the team’s labor co-lead. 

The mistake inconveniences members, who must return to the lab to provide a new specimen. Each missed add-on costs Kaiser Permanente about $35 in extra supplies and employee time. 

The solution: a system to check the lab’s inbox for add-on tests and a team binder to track their progress. By February 2017, the team was missing only 2 percent of add-ons and saving about $1,050 a month.

Leaders from other area labs are considering adopting the process.

—Otesa Miles

lab tech at a machine

Samuel Endalew, lead technician and member of UFCW Local 27, helped his team figure out a way to reduce missed lab orders, which saves money and respects patients' time. 

Georgia: Overcoming patients’ resistance to better treatment option 

Georgia’s regional Nephrology team faced a tricky challenge: how to reduce the amount of time dialysis patients depend on chest catheters. 

The preferred method for delivering dialysis requires having a vascular surgeon attach a vein to an artery in the forearm. The fistula that forms is then used for the procedure. Fistulas are less likely than catheters to cause infection and other complications, but some patients balk at the procedure. 

So the team is trying to change patients’ attitudes by educating them about treatment options and getting them in to see a surgeon faster. The team has exceeded its goal of reducing the time on catheters by 10 percent, achieving a 13 percent reduction. 

Regional officials anticipate that by reducing infection-related hospitalizations, the project will improve care and reduce costs by as much as $400,000 anually.

—Otesa Miles

Hawaii: Nurses use guidelines to improve PACU care

Moving patients through the hospital is a complex dance involving many departments, and the nurses in the Post-Anesthesia Care Unit (PACU) at Moanalua Medical Center are fine-tuning their steps—potentially saving more than $175,000 annually in nurses’ work hours.

Delays in the PACU, where surgery patients recover before being admitted to a nursing unit, create backlogs and stress. At Moanalua, the average PACU stay was 80 minutes, 20 minutes longer than the American Society of Peri-Anesthesia Nurses recommends.

“We are the stabilizers. It’s our job to make sure they wake up from anesthesia safely,” says Andy Kubo, RN, a member of Hawaii Nurses Association, OPEIU Local 50, and the team’s labor co-lead. But, he says, “We weren’t paying attention to the time standard prior to this project.”

Working with an improvement advisor, Terilyn Carvahlo-Luke, RN, an HNA OPEIU Local 50 member, the team has seen a 27 percent reduction in patients’ recovery time. 

The project has inspired increased staff engagement, says Janet Lundberg, senior director of patient and workplace safety and the team’s management co-lead: “Overall, a win-win!”

—Jennifer Gladwell

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