Families are incredibly anxious. There’s a lot of misinformation out there, and it’s our job to allay their fears. You just listen to them, give them the facts, and tell them ‘we’re here for you.’ Keep a brave face. Calmness is contagious. If you remain calm, everyone else will remain calm with you.
Paul Ciriacks, registered nurse, UNAC/UHCP (Southern California)