The one thing that surprised me when COVID-19 first hit was that everybody was onboard to do what was needed. In the beginning we were collecting PPE from closed clinics, moving it to be sorted and redistributed. Even though it wasn’t a normal part of our work, people did what needed to be done. It is concerning sending our drivers into clinics to collect labs and deliver mail — and it’s different to wear gloves and masks — but they do it without issue. Even our sick calls are down. People really want to help. We’re a close-knit, high-functioning unit-based team. I’ve been blown away by our team’s commitment during this time.
Martin Castilla, supervisor, Logistics, Transportation, Distribution (Northwest)